Support
Questions, a scan that went wrong, or anything else: write to support@toistudios.io. A person reads every message.
A scan did not work. Photograph the painting straight on, filling the frame, in even light. A JPG or PNG straight from the camera, under 25 MB, works best.
Pro bought on the site. Manage or cancel it from your account page.
Pro bought in the iPhone app. Apple bills it. Manage or cancel it on the iPhone, in Settings, your name, Subscriptions. On a new phone, open Account in the app and tap Restore purchases. Refunds for App Store purchases go through Apple at reportaproblem.apple.com.
Either plan opens downloads in the app and on the site, as long as you sign in with the same account.
Deleting your account. In the app, Account, Delete account. It deletes your account, your scans and the files behind them, right away. Or write to us from the address you signed in with and we do it. Cancel an App Store subscription in Settings first, Apple keeps billing it otherwise.